University Of Maryland: A Telehealth Grant Program Success Story

CapMinds partnered with the University of Maryland on the U.S Federal Government Grant Program to implement integrated telehealth through community-based clinics specialized in behavioral & mental health in and around Maryland, Virginia.

University Of Maryland telehealth program was designed to
meet the needs of their patients, and their families with limited access to
health services. The platform provides synchronous telemedicine with complete
EHR/EMR and medical device integration allowing for a comprehensive remote
evaluation & care team coordination.

The program enables real-time consultations between patients
and specialists. But also uses a store-and-forward modality to allow providers
to review images and medical records at a later time. The outcomes of the
program included shorter wait times for obtaining specialty consultations,
higher treatment completion rates, lower no-show rates for appointments, and improved
workflow efficiencies for patients, providers, and support staff.

The Grant Program
Empower:

1. Enablement Of The Patient Portal: HIPAA-compliant
Telehealth portal designed to simplify the interaction between patient and
doctors from the comfort place. From patient safety to secure information
transactions, the CapMinds telehealth platform transformed how doctors and
patients interact every day. We worked closely with the client to design a
user-friendly solution that included booking a quick appointment with
respective providers for a follow-up phone or video call.

2. Automated Patient Signup: Greeted by a personalized
welcome screen, patients can read, complete, and sign registration forms on a
mobile tablet. Through seamless integration with the EMR, the solution
pre-populates the digital registration forms with the patient information found
in the electronic patient record.

3. 3rd Party Telecomm Integration (RingCentral): Empowers
modern mobile and distributed workforces to communicate, collaborate, and
connect via any mode, any device, and any location and enables customers to
easily customize business workflows.

4. Document module enhancement to share various consent forms
with the patient through the patient portal

5. Patent can find consent forms and upload other forms to
the doctor, or healthcare provider, or clinics

Community Clinic
Programs: Recognizing The Potential Value Of Telehealth

Clinical Group One:

A rural health center organization with 9 sites that serve
patients over a vast geographical area in Virginia. The clinical group provides
family practice, paediatrics, women’s health, mental & behavioral health,
and other services including other specialty care results with 32 Facilities,
147 healthcare providers, 6155 visits, and 10,275 patients. The telehealth
program served nearly 1,200 patients on their chronic disease management
intending to avoid unnecessary hospitalizations. More than 70% of the patients
enrolled in the program and also experienced an 8% reduction in
hospitalizations.

Clinical Group Two:

Being one of the largest community-based clinic agencies in Virginia, the clinical group conducts more than 5500 patient and 2600 visits with 10 facilities, 52 providers delivering an array of services including medical, preventive medicine, dental, mental health, behavioral health, radiology, and laboratory. They implemented telehealth services as a part of an effort to increase operational efficiency and improve health care delivery.

Patient Satisfaction
With The Telehealth Program

The main goal of developing telehealth programs for the
organizations was o increase access to specialty care and the clinical groups
also reported such increased access in the form of a reduction in wait time
with the enablement of a patient portal and automated patient signup.

Discussion with the clinical groups revealed that the overall
patient satisfaction with the telehealth program has been high. Also they
highlighted that telehealth has allowed patients to receive care in their
primary care clinic, reducing wait times and saving patients money. 

Summary

Telehealth serves to be a cost-effective and efficient resource that improves the communication between patient and healthcare provider and it also can avoid unnecessary patient transfers within the system. While delivering the best standalone telehealth platform with integrated features to book an appointment, automated patient signup, health report download, and upload and easy billing solutions for our clinical groups, we managed to maintain necessary HIPAA compliance successfully.

The clinical Group was able to increase patient follow up, treatment quality and instant care treatments, and minimum no-show rates. Through the use of the University Of Maryland Telehealth Program, the clinical groups have greatly achieved benefits for their patients, physicians, and the healthcare system as a whole.

About CapMinds

CapMinds is an innovative reliable technology company specialized in Telehealth, OpenEMR, Medical Billing Services, RCM Services, Healthcare IT, Healthcare Interoperability & HL7-FHIR. Established in 2008, Washington DC Metro based CapMinds has built its credibility by successfully serving our clients and by paying meticulous attention to each of their customized needs.